These are issues that need to be dealt with within 48hrs

Submit a request online using this link: Book an appointment

This is looked at same day by Clinical team and you will receive a text notifying you of the 4hr slot to expect a call for a usually same day appointment

If after speaking to you the doctor feels this needs to be a Face to Face appointment they will book you in same or next day

Click here for examples of Urgent Issues1

woman getting vaccine
Submit a request online using this link: Book an appointment
Book on the NHS Website or App
Book on the GP Online System

This is looked at same day by Clinical team and you will receive a text notifying when the appointment will be

Click here for examples of Routine issues2

You can access evening, weekend and bank holiday GP and Nurse Appointments at St Charles Health Centre next door

You can book using one of these options:

Book on the NHS Website or App
Call your GP reception staff
Call NHS 111 if your GP is closed and they can book you an appointment out of hours

Please note: Requests for medical symptoms can only be submitted 9:00am-5:00pm Monday-Friday to ensure patient safety so they are looked at in a timely manner.

Further Information about Booking Appointments

Our healthcare team comprises a wide range of professionals.

For day to day appointments you might be seen by either a Doctor, Nurse or practice based Pharmacist depending on the nature of the problem. Our practice nurse and pharmacist team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.

  • Requests for medical symptoms can only be submitted 9:00am-5:00pm Monday-Friday to ensure patient safety so they are looked at in a timely manner.
  • The request will be reviewed same day by the practice Clinical team and if the issue is deemed urgent then you will receive a text same day notifying you of the 4hr time slot (morning or afternoon) during which the doctor will contact you.
  • Morning calls are 10am-2pm and afternoon slots are 3pm-7pm.
  • Once the doctor has been in touch, they will directly book you to be seen face to face if the issue can not be managed over the phone. Over 95% of our same day urgent issues that require a face to face appointment are booked same day and the remainder next day at most.
  • If the query is triaged by the doctor and deemed to be appropriate for another member of clinical staff (e.g. practice pharmacist or nurse) then you will be booked into their clinic and notified accordingly.
  • If you do not have online access or have access needs, then you can call the surgery and one of the receptionists can complete the form with you over the phone.
  • Our Rota is released in 2 week blocks to avoid long delays to receive care. We have online slots available to book with the following healthcare professionals:

    Doctor (Telephone call slots which will then be converted to a Face to Face appointment if deemed necessary after the GP has spoken to you)
    Nurse (Only Face to Face slots)
    Practice Pharmacist (Option offered for Telephone or Face to Face slots)
    Health Care Assistant (Only Face to Face slots)

Please note that if your issue is an Emergency such as significant difficulty breathing or chest pain then the appropriate service to contact is 999 not your GP. Further examples of Emergency Issues at bottom of page.

Monday: 8:00am to 6:30pm

Tuesday: 8:00am to 6:30pm

Wednesday: 8:00am to 6:30pm

Thursday: 8:00am to 6:30pm

Friday: 8:00am to 6:30pm

Closed on Saturdays, Sundays and Bank Holidays (please refer to section on Extended hours for appointments when we are closed)

Please be aware that the total time for your appointment is 10 minutes. In this time the Doctor must deal with the presenting problem, write up the clinical notes, issue any prescriptions etc and call in the next patient – all in 10 minutes.

The Doctors want to help you and are happy to deal with more than one problem at a time provided this can be managed within the 10 minute appointment slot.

Dr Salima Watfa (Lead GP) is available on Monday, Wednesday, Thursday and Friday

Dr Elizabeth Densham (Locum GP) is available on Tuesday

Ms Maureen Layoken (Practice Nurse) is available on Wednesdays

We acknowledge that in the case of urgent and unwell patients the consultation time will exceed 10 minutes. In these situations the patient will always be given the time required.

Please note: Appointments that overrun will impact on the running of the Surgery and therefore on patients waiting to be seen.

In exceptional circumstances the Doctor will always make the necessary time.

Double appointments are not bookable.

Do not be offended if all your problems cannot be resolved in one appointment, you can make another appointment.

Enhanced Access Hubs are staffed by local and experienced GPs and Nurses and offer assessment and treatment for adults and children.

Appointments are available after your registered GP has closed to ensure that patients have access to a GP during week day evenings up to 9pm and weekends when most local practices are closed.

To access the service:

Directly book an appointment via your NHS Account (on website or NHS App) or call your GP reception staff to ask for helping accessing these slots

Call NHS 111 and they can book you an appointment at one of the hubs

The Extended Access Hubs locations and opening hours are:

Violet Melchett Clinic, 30 Flood Walk, London SW3 5RRR.

St Charles Centre for Health, Exmoor Street, London W10 6DZ.

Opening times: Monday to Friday 6:30pm to 9:00pm, Saturday 8:00am to 8:00pm, Sunday and Bank Holidays 8:00am to 8:00pm.

Non-urgent advice: Emergencies

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.

Symptoms include;

Chest pain

Severe abdominal pain

Vomiting blood


Non-blanching rashes (the glass test)

Possible anaphylactic shock (swelling of mouth and throat)

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face-to-face at the surgery

Appointments by phone, can be more flexible and often means you get help sooner. If following assessment the clinician feels that you need to be seen Face-to-face then they will book the appointment for you.

Cancelling or changing an appointment

To cancel your appointment:

Even cancelling your appointment with 10 minutes’ notice will enable us to see other patients in need.

If you need help now or when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please contact the surgery and speak to one of our friendly reception staff if you need help with anything including the following:

  • Access to online services
  • Help completing an online request form
  • If you need an interpreter
  • If you have any other access or communication needs.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible or submit a request online using the Link below:

Help from your pharmacy

Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.

  1. Examples of Urgent Issues:
    – New Cough, fever, sore throat
    – New shortness of breath
    – New diarrhoea in the past 2 weeks
    – New Abdominal pain
    – Recent worsening asthma symptoms
    – Fever and rashes in children
    – Urinary Tract Infection symptoms
  2. Examples of Routine Issues:
    – Long standing back pain
    – Flare of skin conditions such as Eczema and Psoriasis
    – Management of chronic conditions such as diabetes and asthma ↩︎