man in white dress shirt holding white box
NHS Account (Via the NHS Website or App)
GP Online System
Drop a form to the surgery
Select the option ‘Admin Query’ on this form: Request Medication

white medication pill on orange plastic container
Select the option ‘Admin Query’ on this form: Request Medication
GP Online System

Please note we are no longer able to take repeat prescription requests over the phone or email.

Collecting your prescription

Provided there are no issues with your request and it has been authorized by the clinical team, the prescription will be sent to your chosen chemist within 48 working hours from your request.

Please note if there is an issue with your prescription request then your request will take longer to process and the doctor may wish to speak with you.

Examples of issues that may cause a delay in issuing your script:

  • You are due a review of your repeat medication. If this is the case we will send you a message to notify you that you need to book a review.
  • You have requested a repeat prescription too soon before it is due (i.e. more than 7 days before it is due)

Please allow extra time for weekends and bank holidays.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

Please contact your nominated chemist after 48hrs to ensure the prescription is ready for you to collect. Note: if there is a stock issue with the medication at the pharmacy’s end then this may lead to delays in collecting your medication.

You can change your nominated pharmacy at any time:

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Emergency prescription request are request for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications include: epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.

Emergency prescription requests are not requests for medication which have been ordered late. You should allow 48 working hours for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.

Welcome to The Surgery, if you normally take regular repeat medication please let us know by:

• Giving us a copy of your repeat prescription slip
• Give us a copy of your medication label on your medication box or bottle which has your name, medication dosage and date.
• We will automatically put this on your repeat prescription here at The Surgery.
• Please allow 48 hours ( 2 full working days) for a prescription request.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation. You can discuss issues with pharmacy staff without being overheard.